Privacy Policy

LetsGo VPN is operated by PHERUS .CO -SMC LIMITED. We provide VPN proxy services through our apps and related services. This Privacy Policy explains what information we collect, how we use it, and the choices available to you.

Information We Collect

We collect limited information needed to operate the service:

• Account information, such as your email address, display name, sign-in provider identifier, and internal user identifier.
• Subscription information, including product, purchase or transaction identifiers, status, and expiration details supplied by Apple App Store or Google Play. We do not receive your full payment card number.
• Device information, including an installation identifier, platform, device model, app version, push token when enabled, and device status, used to enforce device limits and protect accounts.
• When mobile services are enabled, Firebase may process a Firebase installation identifier, push token, notification-delivery information, App Check integrity signals, and remote-configuration requests to deliver notifications, protect the service, and control safe feature rollout.
• Support content you choose to send, including messages and attachments. If you turn on “Attach diagnostics,” the ticket may also include app, device, subscription, connection, selected-server, approximate country/network-provider, connectivity-test, and redacted recent-log details. Full VPN node credentials are not included.
• Optional analytics, crash, performance, and diagnostic information if you enable the matching privacy control. Collection is off by default for new installations. This may include app interactions, app version, device and operating-system information, performance measurements, stack traces, and a Firebase installation identifier. We do not set your email address or VPN account identifier as a Firebase Analytics or Crashlytics user identifier.
• For eligible free users, Google Mobile Ads and its consent platform may process consent choices, advertising or device identifiers where permitted, IP-derived approximate location, app interactions, ad impressions, and fraud or diagnostic signals. Subscribers do not receive ads.
• Referral and payout information if you use those features, including referral activity, wallet records, and the payout destination you provide.
• Limited server security logs, such as request time, IP address, endpoint, response status, and abuse-control events, used to operate and secure the service.

VPN Traffic

We do not sell your personal information. We do not use VPN traffic for advertising and do not intentionally retain the content of your browsing activity, DNS query content, or the websites and apps you access through the VPN. VPN browsing content, traffic payloads, DNS query content, node links, node credentials, and premium configuration credentials are never sent to Firebase, Google Analytics, Crashlytics, Performance Monitoring, Remote Config, or Google Mobile Ads. Temporary network metadata may be processed by the VPN service as needed to route connections, prevent abuse, enforce service limits, and maintain security.

How We Use Information

• Provide, maintain, and improve LetsGo VPN.
• Verify subscriptions, manage account access, and enforce device limits.
• Detect abuse, fraud, security incidents, and service misuse.
• Respond to support requests and product feedback.
• Process referral rewards and requested payouts.
• Comply with legal obligations where required.

Third-Party Services

We use Apple App Store and Sign in with Apple, Google Play and Google Sign-In, Firebase Cloud Messaging, Firebase App Check, Firebase Remote Config, and, only after the applicable privacy choice, Firebase Analytics, Crashlytics, and Performance Monitoring. Eligible free users may also use Google Mobile Ads and Google's consent platform. We also use email delivery, hosting, and network providers. Optional support diagnostics may query a network-information service to identify an approximate country and network provider. These providers process information under their own privacy policies and platform rules.

Advertising

The free tier may display consent-controlled ads on non-critical screens. Active subscription tiers are ad-free. The app does not request an ad until Google's consent platform reports that ads may be requested. The current iOS build does not request App Tracking Transparency permission and does not use the IDFA for cross-app tracking; iOS ad requests remain limited or contextual. Advertising is never based on VPN browsing, traffic, DNS queries, selected nodes, or node credentials.

Subscriptions and Payments

Mobile subscription payments are processed by Apple or Google. We receive purchase identifiers and subscription status needed to provide service, restore purchases, and handle refunds or cancellations, but we do not receive full payment card numbers from app-store purchases.

Sharing and Tracking

We do not sell personal information. We disclose the limited information described above to service providers that operate Firebase, notifications, app-store billing, security, and, for eligible free users, advertising. The current iOS build does not engage in cross-app tracking and does not request App Tracking Transparency permission. We may also disclose information when you direct us to do so or when required by law.

Data Retention

We retain information only as long as needed for service operation, account management, support, security, accounting, dispute resolution, and legal compliance. Session and verification records are short-lived. Billing and wallet records may be retained where required for accounting or fraud prevention.

Your Choices

You can keep analytics, crash reporting, and performance monitoring disabled; decline optional notifications; revisit advertising privacy choices where the consent platform makes that control available; leave support diagnostics off; remove registered devices; and delete your LetsGo account in the app or through our verified web deletion form. You can cancel subscriptions through Apple App Store or Google Play. Account deletion anonymizes identity data and removes active sessions, devices, support data, and node credentials; records required for accounting or fraud prevention may be retained.

Security

We use encryption in transit, restricted administrative access, hashed session tokens, and operational safeguards designed to protect information. No system can guarantee absolute security.

Children

LetsGo VPN is intended only for adults aged 18 or older. We do not knowingly collect personal information from anyone under 18. If we learn that an underage person has provided personal information, we will take reasonable steps to delete it.

International Use

Your information may be processed in countries or regions where we or our service providers operate. Those locations may have different data-protection laws from your home jurisdiction.

Changes

We may update this Privacy Policy from time to time. The updated version will be posted on this page with a new effective date.

Contact

For privacy questions, contact us at [email protected].